Return Policy

Eligibility for Returns and Exchanges:

• You may be eligible for a return or exchange if:
  • The product is damaged, defective, or not as described.
  • You received the wrong product.
  • You changed your mind and wish to return the product (subject to certain conditions).

Conditions for Returns and Exchanges:

• To initiate a return or exchange, please ensure that:
  • The request is made within [7] days of receiving the product.
  • The product is unused, in its original packaging, and with all tags intact (if applicable).
  • The product is in the same condition as when you received it.
  • Any freebies or promotional items received with the product are also returned.

Return Process:

• To request a return or exchange, please follow these steps:
  • Contact our customer support within the specified time period with your order details and reason for return/exchange.
  • Our customer support team will guide you through the return/exchange process, provide you with a Return Merchandise Authorization (RMA) number, and the necessary instructions.
  • Pack the product securely in its original packaging along with the RMA number.
  • Ship the product back to us using a reliable and trackable shipping method. Please note that the return shipping costs may be the responsibility of the customer, unless the return is due to our error.

Refunds and Exchanges:

• Once we receive and inspect the returned product, we will notify you regarding the status of your refund or exchange.
• If eligible for a refund, we will initiate the process within [15] days. The refund will be issued to the original payment method used during the purchase.
• If eligible for an exchange, we will ship the requested replacement product as soon as possible, subject to availability.

Non-Returnable Items:

• Certain items are non-returnable for hygiene or safety reasons, such as intimate apparel, personal care products, perishable goods, and customized or made-to-order items. Please check the product description or contact our customer support for further clarification.

Damaged or Defective Products:

• If you receive a damaged, defective, or incorrect product, please contact our customer support immediately. We will arrange for a return, replacement, or refund, depending on the specific situation.

Cancellation Policy:

• If you wish to cancel your order, please contact us as soon as possible. We will do our best to accommodate your request, but please note that if the order has already been processed or shipped, cancellation may not be possible.